Experience

Commercial judgement, client service, and execution under pressure.

Alongside university and finance projects, my current work as a Duty Manager gives me practical experience coordinating teams, resolving customer disputes, maintaining service standards, and making decisions under pressure in a high-volume commercial environment.

The role has strengthened the same habits I want to bring into finance: clear communication, reliability, risk awareness, stakeholder management, and disciplined execution when priorities are competing.

Commercial operations

Duty Manager

Dan Murphy's

Sydney, Australia

A front-line leadership role combining team coordination, customer dispute resolution, service excellence, operational controls, and commercial judgement in a busy customer-facing environment.

Judgement & execution Coordinating priorities, delegating effectively, resolving disputes, and making practical decisions under pressure.
Client & stakeholder communication Maintaining service excellence, handling difficult conversations, and communicating clearly with customers, team members, and managers.
Controls & risk discipline Cash handling and compliance, opening and closing procedures, stock processes, and attention to operational detail.

Role focus

  • Coordinate daily store operations while balancing service standards, team priorities, compliance, and operational requirements.
  • Resolve customer disputes and service recovery situations in a high-volume, time-sensitive environment.
  • Maintain discipline across controls including cash handling, opening and closing procedures, stock processes, compliance, and store controls.
  • Support team communication, delegation, and reliability during busy trading periods.
  • Make practical decisions under pressure while maintaining service excellence and accountability.

Transferable strengths

  • Clear communication with customers, colleagues, and managers.
  • Composure and judgement during disputes, escalations, and time-sensitive situations.
  • Operational risk awareness across cash, compliance, service standards, and controls.
  • Reliability, attention to detail, and accountability in a high-volume environment.
  • Commercial maturity relevant to client-facing, markets, research, investment, and advisory roles.

While this is not a finance role, it has built the habits I see as important in financial markets and advisory environments: trust, precision, composure, client awareness, and disciplined execution.